My Account – Yesmeal Help Center

How to change APP's Language?

Operating Procedures: Account > Language Follow this guide to change your language setting: Step 1 Open APP, click on "Account" and followed by "Language" Step 2 Choose your preferred language If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How to delete account?

Effects of deleting an account:Once the account is deleted, your personal information, order information, account assets, and other related data in the account cannot be recovered. Please operate with caution. Operating Procedures: Account > Setting > Delete account Follow this guide to delete your account: Step 1 On the main interface of APP, click "Account" followed by "Setting" Step 2 Click "Delete Account" Step 3 Read the terms and click "Delete now" Step 4 Read all the terms before ticking "Agreed of <Terms of Deleting Yesmeal Account>" followed by "Next" Step 5 Select the reason of deleting account and cli...

When is payment verification required？

There are two scenarios that require payment verification: Scenario 1 When you place an order in a store for the first time while paying with a credit card, payment verification will be turned on by default. For the first verification, you will need to verify the existing Face ID / Touch ID, and set a 4-digit payment password for your account's payment verification. Scenario 2 If you have turned on the option "Verification required for each payment" at Yesmeal APP Account > Setting > Payment Setting, every order you place will be requiring the 4-digit payment password or your verification via Face ID / Touch ID, to complete t...

There are currently no restrictions, so the same phone number can be linked to multiple Yesmeal accounts at the same time. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Currently, customers are unable to unlink or change their linked phones by themselves. Please submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

After the accounts are merged, all your account rights, order information, rewards, etc. will be synchronized to the main account you selected which you can login to using the previous method. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

When linking a phone, the system will check whether the phone number you entered had been linked to another Yesmeal account. To manage your accounts more efficiently, if the phone had been linked to another Yesmeal account, the main interface of the App will prompt you to merge the Yesmeal accounts. You can choose one of them as your Master Account. After the accounts are merged, all historical order information and rewards will be synchronized to the main account you selected which you can login to using the previous method. If you need further assistance, please feel free to submit your request to Customer Care Team through o...

In order to protect the security and rights of your accounts, the system will automatically merge your related accounts after linking the phone. After the merging is completed, the account rights and order information will be synchronized to the same master account, and you may continue to log in using the previous method (WeChat/Facebook/Google/Apple account). If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Can I change my APP profile data?

Operating Procedures: Account > Language Follow this guide to change your profile data: Step 1 Open APP and click on "Account" followed by "Edit Profile" Step 2 Click the arrow on the column respectively to change the following info:1) Avatar2) Display Name3) Bio4) Cover Photo5) Email If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How do I create account to use App ?

You may follow the steps to sign in and use the APP. Step 1You may choose the sign in with "Google / WeChat / Facebook or Apple ID" Step 2 For Google a. Click on Google and click "Continue" b. Choose your account and click to sign in For WeChat (Click on the "Allow" button and sign in) For Facebook (Click on Facebook and followed by your profile name to complete) If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Why is my account locked or disabled?

If your account is unexpectedly locked or disabled, please contact Customer Care Team via our Help Center. To ensure we can address your concerns as quickly as possible, please include the following information in your ticket submission:• Full name• Email address• Phone number