Store Setting – Yesmeal Help Center

How to appeal if the contents of the post is inaccurate?

Operating Procedures: Enter the Merchant Portal > KOC > KOC Post Follow this guide to appeal your store's post content: Step 1 Login to your Yesmeal Merchant Portal Step 2 Click on "KOC Program" and followed by "KOC Post" Step 3 Search the post you need to appeal and click "Contact Yesmeal" Step 4 Fill in your request's contents in the empty box before clicking "Send" to submit your appeal, Customer Care Team will assist in processing your appeal If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How to adjust store's display tags?

Operating Procedures: Enter the Merchant Portal > Store Settings > Basic Info > Display Tags Follow this guide to adjust store's display tags: Step 1 Login to your Merchant Portal Step 2 Click on "Store Settings" followed by "Basic Info" Step 3 You can select / delete the store's keywords at "Display Tags" Note: If you wish to create a new tag, click "Request" and fill in the keyword, Customer Care Team will process after you have submitted your keyword If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Holiday Off You can set the store to close on a specified date to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click "Store Settings" on the left followed by "Business Setting" Step 3 Scroll down until "Holiday Off", then click "+ Add" Step 4 Click to set the holiday date 1) If you are having a full day off, please tick "Full Day OFF" 2) Please set the actual business hours on which you will be active on that day. If the business hours have seperated periods, you can click "+ Add" to continue on the settings ...

Operating Procedures: Enter APP > Pause Store You can set the restaurant to close temporarily according to the following procedures: Step 1 Open the Yesmeal Merchant APP on the tablet Step 2Click "Pause Store" located on the top right Step 3 Select your restaurant's temporary closure time on the pop-out window, and click "Pause Store" to complete the action Pause for: You can adjust the length of time in minutes for your restaurant's temporary closure Resume manually: Set the restaurant to temporary closure until click to reopen manually The end of the day: Set your restaurant to close for the rest of the day and automat...

How to set item's order type?

Operating Procedures: Login to Merchant's Portal > Menu > Items > Add/Edit Items > Select Order Type You can set item's order type by according to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click on "Menu" followed by "Items", then select the item that needs to be edited Step 3 Scroll down and click on "Order Type" for more options Note: After saving the setting, the item will appear in the interface of "Delivery" or "Pickup"1) Pickup2) Delivery3) Dine-in (Pre-order is not supported) Step 4 Click "Submit" to save and publish the changes If you need further assistance, please feel free to ...

How to set "Preorder" for your store?

Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Accept Preorder You can set the days for Accept Preorder according to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click on "Store Settings" followed by "Business Setting" Step 3 Scroll down to "Accept Preorder", fill in the numbers of days desired in the columns of "Minimum Day(s) in Advance" and "Maximum Day(s) in Advance". Click "Save" to complete the changes If Merchants need to change your restaurant's pickup ASAP or scheduled order settings, please feel free to submit your request to Customer Care Team t...

Yesmeal launched the "No Need utensils, Straws, etc." function. Customers can choose whether they need cutlery on the checkout page, aiming to reduce the use of disposable cutlery such as chopsticks and straws, so we all can do our part for the environment. Operating Procedures: Log in to Merchant's Portal > Store Settings> Business Setting > Options for utensils You can manage utensils setting according to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click "Store Settings" followed by "Business Setting" Step 3 Scroll down until "Options for utensils" and click to turn on /off the function Ste...

How to add community on my social link?

Operating Procedures: Log in to Merchant's Portal > Store Settings> Business Setting > Facebook Share Link / WeChat QR Code Image You can manage social link settings according to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click "Store Settings" followed by "Business Setting" Step 3 Scroll down until "Facebook Share Link" and fill in the column with Facebook's group link Step 4 Scroll down until "WeChat QR Code Image" and click the "Upload" icon to upload WeChat's Group QR code Step 5 Remember to click "Save" to save and publish the information that you have input If you need further assi...

How to set merchant email notification?

Operating Procedures: Log in to Merchant's Portal > Store Settings > Notification You can manage Merchant Email according to the following procedures: Step 1 Login to your Yesmeal Merchant Portal Step 2 Click "Store Settings" then click "Notification", and lastly by "+Add" Step 3 Fill in "email address", then select your desired report and click "Save" Step 4 Remember to click "Save" to complete the setting If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How to set up store profile?

Operating Procedures: Log in to Merchant's Portal > Store Settings > Display Effect > About Your Store You can manage the store profile according to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click "Store Settings" followed by "Display Effect" Step 3 Scroll down until "About Your Store" and fill in here Step 4 If you need to upload a picture, you may click "Upload Photo" Step 5 Select the picture and click "Open" to upload Step 6 Once successfully upload and click "Copy" Step 7 Press "Ctrl + V" to paste the picture link to "About Your Store" and add text to introduce your store below ...

Operating Procedures: Log in to Merchant's Portal > Store Settings > Business Setting > Tips Type You can manage to accept special instruction according to the following procedures: Step 1 Log in to your Merchant Portal Step 2 Click "Store Settings" followed by "Business Setting" Step 3Scroll down until "Tips Type" and you may select from the following options, Fixed Amount($) or Percentage(%) Adjust the Preset Value for selection Step 4 Remember to click "Save" to save and publish the information that you have set If you need further assistance, please feel free to submit your request to Customer Care Team through...

Operating Procedures: Log in to Merchant's Portal > Store Settings > Business Setting > Accept Special Instruction You can manage to accept special instruction according to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click on "Store Settings" followed by "Business Setting" Step 3 Scroll down to "Accept Special Instruction" section, click to select "ON / OFF" Step 4 Confirm your choice and click "Save" If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Extra Merchant Fees You can manage extra merchant fees according to the following procedures: Step 1 Login to Merchant Portal Step 2 Click “Store Settings” followed by "Business Setting" Step 3 Scroll down until "Extra Merchant Fees" and click "+Add" at the right corner Step 4 Fill in the details at the interface of Add New Merchant Fee by, Name: Select "Packaging Fee" or "Extra Merchant Fee" Value ($): Fill in the amount Apply to: Pickup / Delivery or Both; whether "Taxable" Description: Short description of the fees Click "Save" ...

Merchants will have to fill an ACH Authorization Form and sign the agreement if Merchants want to update their direct deposit information. Merchants can submit your request to Customer Team through our Help Center and we will contact you as soon as possible.

How do I update my business hours?

Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Business Hours You can manage business hours according to the following procedures: Step 1 Login to Merchant Portal Step 2 Click on "Store Settings" followed by "Business Setting" Step 3 Under "Business Hours" you may perform setting Select the date for setting (Sunday to Saturday) Set the "Opening Time" and "Closing Time" Set the "Est. Preparation Time (min)" Step 4 If there is more than one different operating hour or lunch break, you may click "+Add" to add more setting Step 5 If the previous setting no longer applies, you may...

How do I add another store on Yesmeal?

If the restaurant starts a subsidiary, please send a new restaurant set up ticket via link , we will help to set up your new restaurant as soon as possible. If you open a subsidiary using the same email, you can use this existing account as a main account to manage different restaurant. After activating, you can assign a manager for every subsidiary in order for Merchants to manage these subsidiaries independently. Besides, you can dial 844 844 YAMI (9264) or submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Operating Procedures: Log in to Merchant's Portal > Store Settings > Business Setting > Business Status You can temporarily close your store at Merchant Portal according to the following procedures: Step 1 Log in to your Merchant Portal Step 2Click "Store Settings" followed by "Business Setting" Step 3At the row of "Business Status", click on "Temporary Closed" Step 4Remember to click "Save" to submit and publish your updated information For safety measures, Merchant can log in to your tablet to confirm the restaurant's business status. If you need further assistance, please feel free to submit your request to Customer...

How can I update my restaurant address?

As restaurant address is one of the vital symbolized data for a restaurant, Merchants are not able to change their address on Merchant Portal. If Merchants are moving to a new address, Merchants can submit your request to Customer Care Team through our Help Center and we will assist in updating the new address as soon as possible. Kindly include the following content in your request: Current Merchant's Name Current Merchant's Address New Merchant's Name (If viable) New Merchant's Address (If viable) If Merchants are starting subsidiaries, Merchants can send your request via this link. We will help to set up the new restaurant a...

Operating Procedures: Login to Merchant's Portal > User & Permission > Delete You can delete an administrator according to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click "User & Permission" and click on the "Delete" beside the Administrator which required to be deleted Step 3 Click "OK" on the notification window to delete the Administrator successfully If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Operating Procedures: Login to Merchant's Portal > User & Permission > Add You can add an administrator according to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click "User & Permission" followed by “Edit” the administrator that needs to be changed Step 3Edit in the Administrator’s information, then click "Submit" to complete the process of editing If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Operating Procedures: Login to Merchant's Portal > User & Permission > Add You can add an administrator according to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click "User & Permission" and followed by "Add" at the top right corner Step 3Fill in the Administrator’s information, then click "Submit" to complete the process of adding If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How can I update my order prep time?

Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Business Hours > Est Preparation Time (min) You can update Est Preparation Time (min) according to the following procedures: Step 1 Login to your Merchant Portal Step 2 Click "Store Settings" followed by "Business Setting" Step 3 Under "Business Hours" , you may adjust the time at "Est Preparation Time (min)" Step 4 Click "Save" to complete and publish your updated information If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as poss...