Pricing, Payment and Refund – Yesmeal Help Center

How long does it take for points to be refunded to my account after canceling an order or item(s)?

When you cancel an order, the points used for said order will be returned to your account within 25 hours after the cancelation. When you partially cancel item(s) in an order, the points used for the item(s) will be returned to your account within 25 hours after the order is completed. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

If the conditions are met, the coupon can be used in combination with merchant points and discounts. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Coupons can not be used to offset taxes or delivery fees, they can only offset the amount of goods. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Due to the requirement for the additional order, you need to pay the total amount of the entire order after adding the order. In this case, you need to pay the total amount of the additional order and the original order. After the payment is completed, the system will automatically refund the payment that has been paid before the additional order. Therefore, please note that the bank card balance before proceeding to payment. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Due to the requirement for the additional orders, we will charge the total amount of your order when an order is added. In this case, you need to pay the total amount of the additional order and the original order. After the payment is completed, the system will automatically refund the payment that was paid before the additional order. Hence, the final payment after adding an order will be the total amount of the original order and additional order. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Operating Procedures: Account > Credit Card > Add New Card Follow this guide to update your credit card information: Step 1 Click "Account" and followed by "Credit Card" Step 2 Click "Add New Card" Step 3 Fill in the card details and click "Save" to complete If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Yesmeal platform will charge a service fee of $0.99 for each completed order.Every new subscriber will receive $200 non-cash credit from Yesmeal. It is only applicable to the $0.99 Yesmeal's Service Fee with minimum spend of $20 for every order, and will automatically be deducted when payment is made on each order. It will be not expired until it is exhausted. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How do I make payment for APP?

You can make online payments using your Credit Card in the App, or pay directly in-store if the merchant accepts offline payment. There are just a few steps for you to fill in the credit card information: Step 1 Confirm your items and click "Checkout" Step 2 Select the payment method and click "Credit Card" Step 3 Click "Add" Step 4 Fill up your credit card information and then click "Save" Step 5Confirm order details and click "Place Order" to complete the payment If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soo...

If you believe you have an unauthorized charge from Yesmeal, please feel free to submit your request to Customer Care Team through our Help Center. To ensure we can address your concerns as quickly as possible, please include the following information in your ticket submission: • Full name• Email address• Phone number• Order number• Amount of incorrect charges• Date of pickup/delivery (if viable)• Name of restaurant (if viable)

If you received an incorrect credit or refund for a specific order, please contact Customer Care Team through our Help Center. To ensure we can address your concerns as quickly as possible, please include the following information in your ticket submission: • Full name• Email address• Phone number• Order number• Amount of incorrect credit or refund• Date of pickup/delivery (if viable)• Name of restaurant (if viable)