My Order – Yesmeal Help Center

How to adjust Tips of the order?

Operating Procedures: Orders > Past Order > Edit Tips > Save Follow this guide to adjust the tips of the order: Step 1 In the main interface of APP, click "Account" located below then select "Live Order" Step 2 Search for the order that the tip amount paid to the merchant needs to be changed. Click to enter "Order Details" Step 3 At the bottom of the "Order Details" page, click "Edit Tips" Step 4 Key in the amount to modify, then click "Save"Note: Customers can adjust the tip amount paid to the merchant within 1 hour after completing the order payment, but it cannot be increased If you need further assistance, pleas...

How to Add Tips to the order ?

If you would like to add Tips, please follow the steps below: Step 1 Purchase on the main interface of the APP Step 2 After choosing the items you desire, click "Checkout" Step 3 Scroll down till you see "Tips" Step 4 Choose the amount you would like to tip, or you can enter the amount of tip by clicking on "Other", click on "Save" to proceed Step 5 Remember to check your order summary's details, click on "Place Order" after confirming the details and your order will be placed. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact...

As part of Yesmeal effort to practice safeness and convenience for our Customers. We've gone the extra mile to safeguard our customer health and conveniences, Our Merchants are now offering a new feature in fast food industry. Introducing the contactless drive-thru pick up option - an easy way to minimize direct contact with public and time of waiting the delivery at home. If you want to place Drive-thru Pickup Order, you may follow the steps below Step 1 Confirm on the products and click "Checkout" to proceed Step 2Click "Pickup" and select "Curbside Pickup Only" Step 3Fill in "License Plate" and "Phone" Step 4 Select your d...

How do I request an order receipt?

You can refer to the following steps to request an order receipt Step 1 After the order is completed for 24 hours, on the menu bar at the bottom click "Me - My Order" to enter said interface, click on the selected order to enter order details, and then click on"Send Receipt" at the bottom Step 2 Confirm the email address before clicking "Send" for your receipt to be sent to your email If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How to purchase presell items?

Operating procedures: Enter the store > Presell > Checkout Follow this guide to buy presell item(s): Step 1 Enter the store and select presell item(s) "Delivery from 07/27" represents the earliest date the current item is available for delivery, click "Presell" to add the product to your cart Step 2 View your cart and proceed to checkout Step 3 As the order contains presell item(s) and regular item(s), the system may distribute them into multiple orders for you, therefore confirmation is advised. You can select "The soonest" or "Min. Deliveries" to adjust your orders' delivery time【1】, or click on the time indicated to mo...

Operating Procedures: Main interface > Orders > Live Orders > Merchant > Checkout > Place Order Follow this guide to add-on order: Step 1 At the main interface of the APP, click "Account" and followed by "Live Order" Step 2 Click on the merchant's name if you have an incomplete order with the merchant*Order needs to be in Accepted or Preparing status Step 3 Select your item(s), then click "Checkout" to proceed Step 4 If the current order can be added to your existing order, there will be a pop-up message, and click on it Step 5 Select the unshipped order for the item(s) to be added on Step 6 Click "Confirm" to a...

1. The email as an order's reminder will be sent to email address entered in the corresponding order, please check whether the email address entered is correct when placing the order. 2. Check whether the switch to receive email notifications is turned on Operating Procedures: Account > Settings > Notifications > Emails You can open the email reminder according to the following procedures: Step 1 Click "Account" and followed by "Setting" Step 2 Click "Notifications" Step 3 Click the switch next to "Emails" to turn it on If you need further assistance, please feel free to submit your request to Customer Care Team thr...

1. The SMS as an order's reminder will be sent to the phone number entered on the corresponding order, please check whether the phone number entered is correct when placing the order. 2. Check if the switch to receive SMS notifications is turned on Operating Procedures: Account > Setting > Notifications > SMS You can download reports of an account according to the following procedures: Step 1 Click "Account" and followed by "Setting" Step 2 Click "Notifications" Step 3 Click the switch next to "SMS" to turn it on 3. If you still can't receive said SMS after turning the switch on, please try replying START to +1(650)...

Add-on items are not required to pay the additional delivery fee. If add-on items and the original order’s total amount meet the amount for free delivery set by Merchants, the paid delivery fee will be refunded and shown on the add-on item’s checkout page. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

When can I add-on items?

If you want to add-on items to a previously placed order, it must meet the following conditions:1) Order has to be under the status of "Pending" or "Preparing"2) Order must be under same address and same time for delivery or same time for self pick-up as previously placed order If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Yes, add-on items can enjoy the same "New customer promotion/ Normal discount" as the original order, the discount amount will be showed at checkout page. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Can I add tips on add-on items?

No, add-on items is unavailable to add Tips. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

There are two situations for cancellation of order. Example A:If Customer only cancel one of or not more than the multiple items in one order, which is completed successfully afterwards, the items in the order will still be eligible to be reviewed for Customer to earn Merchant Points. Example B:If the entire order has been cancelled, Customer will not be able to review it, thus unable to earn Merchant Points. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How to use my merchant points?

Operating Procedures: Enter merchant's interface with earned merchant points > Select items > Submit order > Use Merchant Points to place order Follow this guide to use your Merchant Points: Step 1 Choose your product(s) on the merchant's interface and click "Checkout" to confirm the order Step 2 On checkout page, fill in the required information, and choose whether to use the "Merchant Point" Step 3 Confirm your order summary and click "Place Order" to place the order If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as...

The maximum number of Merchant Points that can be used in each order is not exceeding to the total price of the items. The points are not allowed to offset the service fee or utensils. For example, the total price of the order is $100, and the items only cost $80. Therefore, the maximum of points that can be redeemed is equivalent to $80 only. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Merchant Points earned from Merchant are NOT transferable, cashable, giftable, or used as cash, and only be used with the associate account. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Merchant Points earned by customers can always be used in the merchant’s store without expiry date. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How to order from APP?

Operating Procedures: Login to account > Merchant's page > Select item > Check cart > Confirm order summary > Place order Follow this guide to place an order on APP: Step 1 Log in to your APP Account (Using your Google, WeChat, Facebook, or Apple Account) Step 2 At the APP homepage, choose whether to place an order under "Grocery" or "Restaurant", enter your address, and then you can start shopping by browsing through the categories on the main page Step 3 You can quickly make purchases through the products recommended on the main page and scroll down or swipe right to see more recommended products Step 4 You can also...

Can I reorder from my past order?

Operating Procedures: Orders > Past Order > Reorder > Checkout Follow this guide to reorder from your past order: Step 1 In the main interface of APP, click "Account" and followed by "Past Order" Step 2 Search for the order that you want to reorder, then click "Reorder" Step 3 Confirm the item to be re-ordered and click "Checkout" If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How do I contact Merchant through APP?

If you have any questions and need to consult the merchant, you can contact the merchant through APP Instant Messaging (IM), below are procedures to do so. 1) Current Order Step 1 In the main interface of the APP , click "Account" and followed by "Live Order" Step 2 Click "Live Chat" on your current order Step 3 You can start communicating with the merchant while also being able to attach screenshot(s) if you need to 2) No Order Step 1 Find a Merchant or Search by Merchant Name Step 2 When viewing a specific merchant, you can find the message icon at the top-right of interface, click on the message icon Step 3 You ...

How to place a scheduled order?

Operating Procedures: Enter the store > select the desired delivery/pick-up date > submit the order > select the time > checkout Follow this guide to place a scheduled order: Step 1 Enter the store, select your desired delivery/pickup date in the "Delivery Date" or "Pick-up Date" column, then click "Confirm" Step 2 After adding product(s) to your cart and confirming the order, you can check if the delivery/pickup time is correct on the checkout page. Click "Confirm" to complete the scheduled order if the details are correct. If you need further assistance, please feel free to submit your request to Customer Care Team thro...

Operating Procedures: Merchant's page > Click message icon > Send message Follow this guide to contact the Merchant to check your order: Step 1 Click "Message" located bottom at the main interface Step 2 Fill in your message at the chat box and press enter to send. By clicking "+" on right hand side, you can also attach picture to be sent to the merchant If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

To provide a solution to your issue faster, we recommend customers to check if the order is correct in advance.If there is an issue, there are two solutions provided: Solution 1 Step 1Click on "Account" and followed by "Past Order" Step 2 Click "Refund" located below Step 3 Tick on the items that request for refund and click "Next" Step 4 Fill in the Refund Reasons, Description, Upload Image and the percentage of Refund, then click on "Submit"P/S: If "others" is chosen, customers must fill remarks Solution 2 Step 1 Click on "Account" and followed by "Past Order" Step 2 Click "Past Order", and click to view order d...

How to check my order ?

You can check your orders' status by clicking "Account" and followed by "My Orders" There are 3 statuses for the orders: Live OrdersIf the restaurant has accepted your order, it will be shown under "Live Order" and stated as "Preparing" CompletedThe orders that are completed will be shown under "Past Order" and stated as "Completed" CancelledThe orders that are canceled will be shown under "Past Order" and stated as "Canceled" If you need further assistance, please feel free to submit your request to CustomerCare Team through our Help Center and we will contact you as soon as possible.

Sorry, customers can only order from one restaurant in the same order. You can order additional services at another restaurant in a different order while waiting for your food to arrive. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Unfortunately, you cannot change your order after placing it. The restaurant will be preparing the food as soon as they accept your order.Please place another order if you would like to add the new items. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Can I order on behalf of someone else?

Sure! You can order Yesmeal for your loved ones and give them a surprise. Make sure to indicate the correct address, so that the merchant's driver can send the order to the right location, or let them know the order number if they are picking up the order. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Operating Procedures: Checkout > Add note Follow this guide to indicate special requests or food allergies: Step 1 At the checkout page, you can state your allergies or other demands in the "Add Note" section If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Before Merchants accept your order, cancelling order will NOT have any surcharges. You can check your order and, if desired, click "Modify Order" to delete item(s) under the tab "LIVE ORDERS". After that you can choose your desired items and place the order again. Scenario 1：Cancel / Delete item before merchant accept your order Step 1 Order under status of "Accepted", click "Modify" to proceed Step 2 Click "Cancel Item(s)" Step 3 Select the item and click "Confirm" to complete Scenario 2：Once Merchants accepted the order, cancellation fee may be charged from cancelling the order. Step 1 In "LIVE ORDERS", click t...

Sorry. APP does not support changing in address after an order is placed. Customers can negotiate their situations and demands with Merchants via IM. P/S: Regarding the issue of changing the delivery address while being offline, APP does not guarantee the replaced address for the delivery will be the final destination for the order placed. 1) Before placing an order, you can contact the merchant by clicking the "Messages" located at the bottom of main interface of APP 2) After placing an order, you can view the order details under the current order and click "Live Chat" to contact the merchant If you need further assistan...