FAQ – Yesmeal Help Center

How to change payment password?

Operating Procedures: Account > Setting> Payment Setting > Change Payment Password To change your payment password, you can follow the steps below: Step 1 Open APP, click "Account" on the bar below to proceed, followed by "Setting > Payment setting > Change payment password" （Swipe left to view←←） Step 2 1. With payment password （1）If you hava a payment password, enter the original password before entering a new password to complete the changes 2. Without payment password （1）If you have forgot your payment password, click "Forgot password?" and you will be required to verify your registered phone number. Yesmeal will s...

How do I change my delivery address?

If Customers do not have any ongoing orders, Customers can add or modify the delivery address(es) on App. Step 1Open App, and click "Account" Step 2Click "My Address" into address management's interface Step 3Click "New" for adding new delivery address or click the edit sign on your address to modify the address Step 4Confirm the address and other details, then click "Save" and it's done If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How do I cancel my order?

There are 2 situations if you want to cancel your order. 1. Before the Merchant accepts your order, you can cancel your order without any surcharges. Please follow steps below for you to cancel your order: Step 1 At the main interface of APP, click "Account" and followed by "Live Order" Step 2 Find the order that you want to cancel and click "Modify" on it Step 3 "Tick" on the order that you would like to cancel and click on "Confirm" to ensure that you need to cancel the order Step 4 Click "Cancel Item(s)" to complete the cancellation 2. After the Merchant has accepted your order, you may be charged a penalty fee w...

How do I request for a refund?

If you want to request a refund for your order, please follow the steps below: Step 1In the main interface of the APP, click on "Account" Step 2Click on "PAST ORDERS" and search for the order that needs to refund Step 3Review the order and click "Refund" Step 4Click on the item to refund and click "Next" Step 5Select the reason, enter a description, upload the image and the percentage of the refund, then click "Submit" Step 6Your request is now submitted and pending to be proceed Note: You can also apply for a refund by clicking Yesy. If you need further assistance, please feel free to submit your request to Custome...

If the coupon cannot be used on the checkout page, it means that the order does not meet the conditions for using the coupon. You can refer to the following steps to check the coupon usage conditions Step 1On the main interface of the APP, click "Account" in the lower right corner Step 2 Click "Coupons" Step 3 Select the corresponding store and click "Coupon" Step 4 After selecting the corresponding store, click "Details" to view the usage rules If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Can I use coupons for adding orders?

Adding orders are mainly divided into the following three situations: 1) The original order has already used the full discount coupon, and additional order can no longer use the coupon 2) The original order has already used the discount coupon, and the additional order can enjoy the same discount 3) The original order does not meet the conditions of using the coupon, and the conditions is met after the additional order then the coupon can be used for deduction. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

The return of coupons is mainly divided into the following four situations: 1) A refund is initiated while the order is in progress. If all the items in the order, the coupon will be returned to the customer, and the validity period will not change. If the validity period has passed when the refund is made, the coupon will not be returned 2) A refund is initiated while the order is in progress. If only part of the order is refunded, the coupon will not be returned 3) A refund is initiated after the order is completed, and the coupon will not be returned 4) If the order is not paid or is closed over time, the coupon will be return...

How do I log out from App ?

To log out from App, you can follow the steps below: Step 1 Click on "Account" and followed "Profile" Step 2 In the interface, click on "Sign out" to log out of APP If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

If you want to delete your previously entered credit card details, please follow the steps below: Step 1In the main interface of the APP, click "Account" and followed by "Credit Card" Step 2 Click the "Delete" icon located on the right of the card's detail and click "Confirm" to delete If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Where can I see my previous orders?

If you want to check your previous orders, Please follow the steps as below: Step 1 Open APP, click on "Account" and followed by "Past Order" Step 2 You may scroll down to review on each order If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

Discounts can only be enjoyed when the order is completed within a limited time, it has an expiration time limit. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

How to post reviews for my orders?

Operating Procedures: Main interface > Account > My Review > Choose order to Review > Edit Review > Post Review Follow this guide to post your review: Step 1 On the main interface of APP, click "Account" and followed by "Posts Now" Step 2 Select the order that your want to review Step 2 You are required to rate and comment on the order as well as attaching some related photos. Once completed, you may click "Post Review" *After the review is successfully reviewed, there is a chance to get merchant points. Step 3 Congratulations! Your review is now being evaluated If you need further assistance, please feel free to su...

Operating Procedures: Submit Order > Click Share to earn $ > Share to friends Follow this guide to participate "Share & Earn": Method (1) Step 1 After selecting product(s) and confirming the order details, click "Place Order" to proceed Step 2 After the order is placed, click "Share to earn $" Step 3 Choose the items to share with your friends and click "Share & Earn" Step 4 Select the language and the social media to be shared on Step 5 A) Share to WeChat Select your friends or a group chat to complete sharing B) Share to Moments Enter description and click "Post" to complete sharing C) Share to Facebook E...

If Customer wants to check the Merchant Points earned for successful reviews, Customer can follow the steps below: Step 1 Open APP, click "Account" and followed by "Merchant Points" Step 2 Click the Merchant Name to enter more details Step 3 The points earned for the successful reviews are showed If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

After the campaign is over and the order is completed, the system will distribute points within 24 hours, you can check from [Account]-[Merchant Points]. Step 1Open App and log onto your Account Step 2Click on "Merchant Points" in the "Account" interface Step 3On "Account" interface, Customer could check all of the Merchant Points from Merchants respectively Step 4Click on "Detail" below Merchant's Name, Customer could check all the transactions of Merchant Points If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.