I am Merchant

I Want to Join Yesmeal

  • What is In-Store price-match ?

    For sellers that are covered by Yesmeal's In-Store price-match Guarantee, we promise that their online prices will match that of the identical products via dine-in service. If your self-pickup price on Yesmeal is higher than the original price of the identical product via dine-in, we'll compensate the price difference.   Our In-Store price-match Guarantee doesn't include any separate customer charges applied to an order (such as a service charge, admin charge or taxes) and special offers.   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you...

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  • What is Business Information in the contract?

    Glad you're working with Yesmeal! Business Information in Yesmeal contract refers to Seller's Permit and Business License   The following is the document's format for reference: 1）Seller's Permit：   2）Business License： Due to the different formats in different cities, the documents include: Business Tax Certificate / Business License Certificate / Business License Tax Receipt / Business License Tax / Municipal Business License Such terms can be used as business license related certificates. The following pictures are for reference only. If you are uncertain whether it is correct, you can also send the certificates to our investm...

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  • How to modify the signer's name when signing a Yesmeal contract?

    In the event that Merchant wants to change the signer's name during the contract signing process, you can modify the signer's name by following the steps stated by the link provided: https://support.docusign.com/en/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How much is the cost of cooperation

    Commission as for the Merchant commission is paid according to the amount of each order, and the platform fee charges uniformly. Please refer to the signup form for specific fees. Processing Fee: The online payment fee is charged according to the amount of each order, and the fee is 3.5% of the amount of the order. (This fee is paid by Merchants to Online Transactions Service Provider) Setup Fee: Please refer to the signup form for specific fees.   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • I'm interested in partnering with Yesmeal

    Thank you for your interest in Yesmeal! You can click here to fill in your business information and contact information, and we will contact you as soon as possible. A merchant registration contract will be issued to you through the Docusign service. When the contract takes effect, we will create your own Yesmeal store for you.

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  • How long is the contract period to join Yesmeal?

    Yesmeal's contract does not have any fixed period for the Merchants, unless earlier terminated as provided below, shall continue for a period of one year from the Effective Date (“Initial Term”) and shall automatically renew for successive one year periods (each, a “Renewal Term” and together with the Initial Term, the “Term”). Either party may terminate this Agreement in the event of a material breach by the other party if the breach is not cured by the other party within two days’ notice thereof by the non-breaching party. Either party may terminate this Agreement in its entirety at any time without cause by giving seven days’ ...

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Getting Started

  • Tutorial of first time login to the Merchant Web

    You can complete the first-time login according to the following procedures: Step 1 Open the web browser, enter the website URL (https://merchant.yesmeal.com/web/merch/#/login), and login to Yesmeal   Step 2 Enter the User Name and click "Next"   Step 3 Enter the initial login password and click "Login"   Step 4 Fill in a new password and Re-enter again to confirm, then click "Confirm"   Step 5 Once successfully reset the password, reenter the new password and click "Login"   Step 6 After confirming the contact number is correct, please click "Get Code" to obtain the verification code Note: If your mobile phone cannot receiv...

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  • Getting Started with Yesmeal Merchant App (Android Device Only)

    You can log in to your merchant account according to the following procedures: Step 1 Connect WIFI and open your Yesmeal Merchant APP   Step 2 Enter your account User Name and click "Next"   Step 3 Enter your Initial Account Password, then click "Login"   Step 4 Double-check your account registered login phone number, then click "Get Code" to obtain the verification code  Note: If your mobile phone cannot receive the verification code for a long time, please contact us：support@yesmeal.com   Step 5 After receiving the verification code, fill in the blank space and click "Login" to continue   Step 6 Click and select your Resta...

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  • What order protocol should I choose to accept my orders?

    As a merchant on Yesmeal, we recommend using a tablet to accept orders. Merchants can purchase tablets for exclusive merchant restaurants from Yesmeal while applying to join, or click here to purchase the corresponding order-taking hardware. You can also click to download our iOS merchant APP to accept orders   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I activate my restaurant?

    There are 3 easy ways to activate your store on Yesmeal.   1. You can send a ticket to the Help Center. A customer care representative will help and activate your store as soon as possible. 2. Activate your restaurant in your Yesmeal Merchant portal Step 1 Log in to your Merchant Portal Step 2 Click on "Store Settings" then followed by "Business Setting" and then select "Opening" Step 3 Click to accept "Merchant Terms" then click on "Confirm"   Step 4 Click "Save" to complete   3. Contact our Yesmeal Care representative 844 844 9264, we are glad to help you on board. Your restaurant is now live, you can enjoy Yesmeal service. ...

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  • Can I use Yesmeal Merchant on my own tablet?

    It is not recommended that you use your own tablet, as it will be complicated for troubleshooting. If you choose to use your own tablet, then Samsung Galaxy Tab A, T380, or T290 would be your best choice. You can download Yesmeal for Merchant app from Google Play Store on your tablet directly.   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to accept orders in Yesmeal Merchant APP?

    You can accept orders in Yesmeal Merchant App according to the following procedures: Step 1You'll receive a pop-up notification to inform you have new orders to take action on   Step 2Click on "Pending" on the left panel and then click on the order to view the order's details Note: You need to accept your order manually if you did not enable "auto accept order" in Merchant Portal's Settings Pre-orders that have been accepted can be viewed by clicking "Order List" at the lower right corner   Step 3You can swipe down and view the order's details, and click "Accept" to start preparing for the order   Step 4 Click "Preparing" to...

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Store Setting

  • How to appeal if the contents of the post is inaccurate?

    Operating Procedures: Enter the Merchant Portal > KOC > KOC Post   Follow this guide to appeal your store's post content: Step 1 Login to your Yesmeal Merchant Portal   Step 2 Click on "KOC Program" and followed by "KOC Post"   Step 3 Search the post you need to appeal and click "Contact Yesmeal"   Step 4 Fill in your request's contents in the empty box before clicking "Send" to submit your appeal, Customer Care Team will assist in processing your appeal   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to adjust store's display tags?

    Operating Procedures: Enter the Merchant Portal > Store Settings > Basic Info > Display Tags   Follow this guide to adjust store's display tags: Step 1 Login to your Merchant Portal   Step 2 Click on "Store Settings" followed by "Basic Info"   Step 3 You can select / delete the store's keywords at "Display Tags" Note: If you wish to create a new tag, click "Request" and fill in the keyword, Customer Care Team will process after you have submitted your keyword   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to set store to close on specified date?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Holiday Off   You can set the store to close on a specified date to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click "Store Settings" on the left followed by "Business Setting"   Step 3 Scroll down until "Holiday Off", then click "+ Add"   Step 4 Click to set the holiday date 1) If you are having a full day off, please tick "Full Day OFF" 2) Please set the actual business hours on which you will be active on that day. If the business hours have seperated periods, you can click "+ Add" to continue on the settings ...

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  • How to use a tablet to set up a temporary restaurant closure?

    Operating Procedures: Enter APP > Pause Store    You can set the restaurant to close temporarily according to the following procedures: Step 1 Open the Yesmeal Merchant APP on the tablet   Step 2Click "Pause Store" located on the top right   Step 3 Select your restaurant's temporary closure time on the pop-out window, and click "Pause Store" to complete the action Pause for: You can adjust the length of time in minutes for your restaurant's temporary closure Resume manually: Set the restaurant to temporary closure until click to reopen manually The end of the day: Set your restaurant to close for the rest of the day and automat...

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  • How to set item's order type?

    Operating Procedures: Login to Merchant's Portal > Menu > Items > Add/Edit Items > Select Order Type   You can set item's order type by according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click on "Menu" followed by "Items", then select the item that needs to be edited   Step 3 Scroll down and click on "Order Type" for more options Note: After saving the setting, the item will appear in the interface of "Delivery" or "Pickup"1) Pickup2) Delivery3) Dine-in (Pre-order is not supported)   Step 4 Click "Submit" to save and publish the changes   If you need further assistance, please feel free to ...

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  • How to set "Preorder" for your store?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Accept Preorder   You can set the days for Accept Preorder according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click on "Store Settings" followed by "Business Setting"   Step 3 Scroll down to "Accept Preorder", fill in the numbers of days desired in the columns of "Minimum Day(s) in Advance" and "Maximum Day(s) in Advance". Click "Save" to complete the changes   If Merchants need to change your restaurant's pickup ASAP or scheduled order settings, please feel free to submit your request to Customer Care Team t...

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Menu Related

  • How to optimize item menu?

    Operating Procedures: Log in to Merchant's Portal > Menu > Items > Add Item > Description   You can optimize your item menu according to the following procedures: Step 1 Log in to your Merchant Portal   Step 2Click on "Menu" followed by "Items"   Step 3Click "Add" to add new items to your menu   Step 4You can edit your dish/product information for your new item   Step 5Scroll down to "Description", you can input your item's detail, such as dish content, allergic source reminder, etc.   Step 6If you need to insert an item-related picture into the description, kindly click "Upload Photo"   Step 7 Select an image and click "Ope...

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  • How to set Item Language?

    Operating Procedures: Log in to Merchant's Portal > Menu > Items > Item > Item's Name   You can manage the store profile according to the following procedures: Step 1 Log in to your Merchant Portal   Step 2 Click "Menu" followed by "Items", then select the item that you want to modify   Step 3Scroll down to "Item's Name" and click on the "+" button   Step 4Select the language you want to add in "Language Type", then enter the corresponding item name into the box according to the language you choose, and click "Submit"   Step 5Once completed, remember to click "Submit" to save and publish the information that you have input.  ...

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  • How to set Item Description Language?

    Operating Procedures: Log in to Merchant's Portal > Menu > Items > Item > Description   Follow this guide to set Item Description Language: Step 1Log in to your Merchant Portal   Step 2 Click "Menu" followed by "Items", then select the item that you want to modify   Step 3 Scroll down to "Description", choose the Languages that you want to add, and type in the information in the description   Step 4 Once completed, remember to click "Submit" to save and publish the information that you have input.   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will...

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  • How to add picture to Category ?

    Operating Procedures: Log in to Merchant's Portal > Menu > Category > Select category > Upload Photo   You can add picture to the Category according to the following procedures: Step 1 Log in to your Merchant Portal   Step 2 Click "Menu" followed by "Category", then select the category that you want to modify   Step 3Click the Camera button and upload a picture of your choice   Step 4Once completed, click "Save" to publish the information that you have updated.   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How can I sort the Categories?

    Operating Procedures: Log in to Merchant's Portal > Menu > Category > Sort   You can sort the Categories according to the following procedures: Step 1 Log in to your Merchant Portal   Step 2 Click "Menu" followed by "Category"   Step 3Click "Sort"   Step 4Click and Drag on the Category Item that you want to sort to the position that you preferred   Step 5Once completed, remember to click "Submit" to save and publish your new setting   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to revise Item’s Category?

    Operating Procedures: Log in to Merchant's Portal > Menu > Items > Item > Category   You can revise the item's category according to the following procedures: Step 1 Log in to your Merchant Portal   Step 2 Click "Menu" followed by "Items", then select the item that you want to modify   Step 3Scroll down to "Category" to modify your dish/product category. You can click the "x" to remove a category, then select from the list to add the correct category. Step 4Once completed, remember to click "Submit" to save and publish the updated information.   If you need further assistance, please feel free to submit your request to Custome...

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Pre Order Related

  • How do I check my restaurant's pre-ordered orders?

    You can check your restaurant's pre-ordered orders in Yesmeal Merchant App according to the following procedures:   Step 1 You'll receive a pop-up notification to show you have new pre-orders to take action on   Step 2 Click "Pending" on the left, then click the order shown under "Pre-order" to view the details   Step 3 Scroll down the page to review the customer's pre-order content, and click "Accept" to accept the pre-order   Step 4 After accepting the order, there will be a pop-up message informing that the order will be transferred to the processing list on the delivery day, click "Confirm" to proceed with the action Note:...

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  • How to check Order Ready Time Adjustment ?

    Operating Procedures: Log in to Merchant's Portal > Store Settings > Business Setting > Order Ready Time Adjustment   You can check the setting of Order Ready Time Adjustment according to the following procedures: Step 1 Log in to your Merchant Portal   Step 2 Click "Store Settings" followed by "Business Setting"   Step 3 Scroll down and review "Order Ready Time Adjustment"   "Order Ready Time Adjustment" is preset as "No" when your store is set to accept "Preorder" If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to change setting to accepting Pre-order or accepting only Pickup ASAP orders?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Accept Preorder   You can check settings of "Accept Preorder / Pickup ASAP Only" according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click on "Store Settings" followed by "Business Setting"   Step 3 1. If you are to modify the settings to accepting Preorders, you may scroll down to "Accept Preorder", fill in the number of days in "Minimum Day(s) in Advance" and "Maximum Day(s) in Advance", and turn off the "Pickup ASAP Only" switch. Then, click "Save" to save the changes. Acceptable range of days: Minimum Day(...

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  • How do I check my restaurant's pre-ordered orders?

    Operating Procedures: Log in to Merchant's Portal > Orders > Merchant Web > PRE ORDER   You can check "pre-ordered orders" according to the following procedures: Step 1 Log in to your Merchant Portal   Step 2Click "Orders" followed by "Merchant Web", then select "PRE ORDER"   Step 3 Click to open on each date to check the pre-ordered order's details on that day   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to set a specific preorder days for an item?

    Operating Procedures: Login to Merchant's Portal > Menu > Items > Selling Method   You can set the days for preorder according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click on "Menu" followed by "Items", then click on the item that you want to modify   Step 3 Under "Selling Method", choose "Pre-order" and set the preorder days on the item that will be requiring the customer to make an advance order*Example: If an item required 2 days to be processed or to prepare the raw material, Merchant can set the item to minimum preorder "2 Calendar days" before the delivery / pick-up date" If you would l...

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Handling Orders

  • How to setup Curbside Pickup?

    Operating Procedures: Enter the background > Store Settings > Business Setting > Accept Curbside Pickup   Follow this guide to set up the Curbside Pickup: Step 1Login to your Merchant Portal   Step 2 Click "Store Setting" and followed by "Business Setting"   Step 3 Scroll down to "Accept Curbside Pickup" and choose "Yes / No or Curbside Pickup Only"   Step 4Remember to click "Save" to complete and publish your information that you have input   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to use the Android tablet to verify self-pickup orders?

    When the meal preparation is complete and the customer comes to pick up the meal, the tablet version Merchant APP can use two methods to verify the order   Method (1): Code input Step 1 Once the order is in "Ready" status, click the "Input" button above   Step 2 Enter the "Pickup code" provided by the customer   Step 3 Once the code is verified, it will jump to the order details interface   Step 4 If the customer has other Pickup orders that have not been collected that day, they will also be displayed on the right   Step 5 After confirming that the order is correct, click "Complete" and then "Confirm" to complete the order ...

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  • When customer arrives at the store to pick up the meal, how to check the pickup code presented by the customer?

    You can check the customer's pick-up code according to the following procedures: Step 1 When the order-receiving device (iOS mobile version or tablet) receives a new order, after accepting the order, the pickup code will be displayed next to the name of the customer. iOS mobile version   Tablet version   Step 2After the meal preparation is completed, when the customer comes to pick up the meal, you can check whether the pickup code presented by the customer is consistent. iOS mobile version   Tablet version   Note: The receipt and label printed by the Yesmeal printer will also print the pickup code synchronously, which can be...

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  • How to modify order?

    If you have received a request from a customer to modify the order's self-pickup/delivery time or delivery information, you can modify it through the merchant portal. After the order is accepted, the information can be modified multiple times before it is completed.   Operating Procedures: Enter the Merchant Portal > Store Settings > Basic Info > Display Tags   Follow this guide to adjust store's display tags: Step 1 Login to your Merchant Portal   Step 2 Click on "Orders" followed by "Order List", then search the order that you want to modify and click on it   Step 3 Clicking on it will view the order, then click "Edit Order" l...

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  • How to cancel a customer's current order？(Tablet)

    If the merchant is unable to complete the accepted order due to unexpected circumstances, you can refer to the following steps to operate in the Yesmeal Merchant APP.   Step 1 Click "Preparing" on the left and click on the order being prepared to view details   Step 2 Confirm the order details, then click "Cancel" to proceed   Step 3 Click "Select All" and followed by "Next"   Step 4 You can choose the reason for canceling the order, or click "Other" to enter, then click "Next"   Step 5 Click "Confirm Cancel" to confirm the cancellation of this order   If you need further assistance, please feel free to submit your request t...

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  • How do I label a bulk order?

    You can label a bulk order in Yesmeal Merchant App according to the following procedures: Step 1You'll receive a pop-up notification to inform you have new orders to take action on   Step 2Click on "Pending" on the left panel and then click on the order to view the order's details   Step 3 Click on the "Star" icon beside the order number to mark the order as a bulk order Step 4 Under the order's current status list, you can see the bulk order number is starred.   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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Delivery, Pick up and Drive Thru Service

  • How to set minimum delivery order amount?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Delivery Area   You can set minimum delivery order amount according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click "Store Settings" and followed by "Delivery Area"   Step 3 Fill in the amount at "Min. Order Amount for Delivery" that located at Area Details   Step 4 Click "Save" to complete and publish the information that you have filled   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How can I waive the delivery fee if the customer spends over specific order amount?

    Operating Procedures: Enter the background > Store Settings > Delivery Area > Free Delivery On Orders a $ Amount   Follow this guide to set up the amount for delivery fees to be waived: Step 1Login to your Merchant Portal   Step 2 Click "Store Settings" and followed by "Delivery Area"   Step 3 Fill in the amount for the delivery fees to be waived at the column of "Free Delivery On Orders a $ Amount"   Step 4 Click "Save" to complete and publish your information   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to setup my delivery area?

    Operating Procedures: Log in to Merchant's Portal > Store Settings > Delivery Area   You can set up your delivery area according to the following procedures: Step 1 Log in to your Merchant Portal Notes: Merchants must adjust their order type in Store Settings - Business Setting - Order Setting to provide "Delivery" service only or "Both" pickup and delivery service beforehand.   Step 2 Click "Store Setting" followed by "Delivery Area"   Setting up delivery area Step 3: Set the delivery areaBy clicking the "Add" button at the upper right corner, Merchants can choose to add the delivery area by entering the Zip codes, City, Circl...

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eCRM

  • How to create a customer events?

    The customer events integrate intelligent customer grouping and group tagging, to help merchants carry out a refined and automated traffic operation, in order to continuously carry out transaction conversions   Operating Procedures: Enter the Merchant Portal > Customers > Events > Create Event   Follow this guide to create an event: Step 1 Login to your Merchant Portal   Step 2 Click on "Customers" followed by "Events"   Step 3 Click "+Create Event"   Step 4 1. Event Subject: Fill in the title of event, multilingual content can be set2. Target User: The target group of the event, which can be selected from three conditions3. Se...

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  • How to create intelligent customer group?

    The meaning of intelligent customer group is to automatically group customers with the same characteristics by setting conditions in the system.   Operating Procedures: Enter the Merchant Portal > Customers > Settings   Follow this guide to add customer information: Step 1 Login to your Merchant Portal   Step 2 Click on "Customers" followed by "Groups"   Step 3 Click "+Add Group" Note: "High value lost clients, High value clients, Potential clients, Inactive clients" are the default groups recommended by the system, and do not support modification or deletion   Step 4 Fill in the "Group Name" and choose the "Group Characteristi...

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  • How to add customer information？

    Operating Procedures: Enter Merchant Portal > Customers > Settings   Follow this guide to add customer information: Step 1 Login to your Merchant Portal   Step 2 Click on "Customers" followed by "Settings"   Step 3 Click "+Add" Note: "Name, Dietary Preferences, Hometown" are the default built-in items provided by the system, and do not support modification or deletion   Step 4 Select "Input Type" according to the properties of the information field and set the "Field Name", then click "Submit" to save   Step 5 After submission, it will be displayed in the list. Click again to "Modify" or drag to the right and click "Delete" fo...

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  • How to send IM to a customer by using ECRM (customer management system)?

    Operating Procedures: Login to Merchant's Portal > Customers > Select Customer > Send Message   You can send messages to a customer according to the following procedures: Step 1 Login to Merchant Portal   Step 2 Click "Customers" and search the customer using "Search" bar   Step 3 Click "Message" icon located at the right of customer's details   Step 4 Type in the message and click "Send" icon at the right of the textbox to send the message. Once completed, you may click "Sure" to leave the chatbox   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we wil...

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  • How to send coupon to multiple customers simultaneously?

    Operating Procedures: Login to Merchant's Portal > Customers > Select Customer > Select Coupon > Send Coupon   You can send coupons to multiple customers simultaneously according to the following procedures: Step 1 Login to Merchant Portal   Step 2 Click "Customers"   Step 3 You may use the "Filters" function before "Ticking" the first checkbox to select all customers   Step 4 Click "Coupon" icon located on the upper right   Step 5 Select a coupon from the list to be sent to the customers and click "Submit" to send the coupon   If you need further assistance, please feel free to submit your request to Customer Care Team throu...

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  • How to send coupon to a customer?

    Operating Procedures: Login to Merchant's Portal > Customers > Select Customer > Send Coupon > Select Coupon   You can send a coupon to a customer according to the following procedures: Step 1 Login to Merchant Portal   Step 2 Click "Customers" and "Tick" on the checkbox of which customer to send a coupon to   Step 3 Click "Coupon" icon located on the upper right   Step 4 Select a coupon from the list to be sent to the customer, and click "Submit" to send the coupon   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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Review Related

  • What can I do to prevent specific review being showed in my store page?

    Operating Procedures: Login to Merchant's Portal > Reviews > Choose Reviews   You can manage the review to be showed in store page according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click "Reviews" located on the left and search for the review to be dismissed, then toggle the button below "Show on Store Page"   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How can I review my customers' reviews?

    Operating Procedures: Login to Merchant's Portal > Reviews > Check Reviews   You can check all the reviews according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click "Reviews" located on the left   Step 3 You may search or scroll down to check all the reviews from Customers, and you may also reply or dismiss the reviews at here   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How can I reply to customers' reviews?

    Operating Procedures: Login to Merchant's Portal > Reviews > Reply Reviews   You can reply to customers' reviews according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click "Reviews" located on the left   Step 3 Scroll down to select the review and click "REPLY" on the right   Step 4 You may type the reply in the column located at the bottom right, and click "SEND" to complete   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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Merchant Point

  • If refunding occurs, will the Merchant Points applied on an order be refunded as well?

    After applying Merchant Points in an order, if the transaction is unsuccessful (failed payment, unstable connection and other situations), which leads to the process of refunding the order, Yesmeal will be following the principle of refunding cash before refunding Merchant Points. The refunded Merchant Points will not be altered of its usage period, Customer is suggested to always check the Merchant Points earned.   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • What is Merchant Points?

    Merchant Points are points earned after Customer placed their order with certain Merchant on Yesmeal. Merchant Points that are earned on an order can be used to deduct the total amount of the items (excluding extra fees) on the next order. If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to set rewards for Customer's review?

    Operating Procedures: Login to Merchant's Portal > Reviews > Give Reward > Set Reward   You can set rewards for Customer's reviews through the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click "Reviews" on the side menu and click "Give Reward" located on the top right   Step 3 Set the points for each successful review and click "Submit"   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to check Merchant Points redeemed in order?

    You can label a customer according to the following procedures:   Yesmeal Merchant Web Step 1 Login to your Merchant Portal   Step 2 On the side menu, click on "Payments" and enter the "Points Detail" page   Step 3 In the search box, enter "Order number" or "Customer order name" to query   Step 4 You can see the details of a certain order or a customer’s usage of Merchant Points   Yesmeal Merchant App Step 1 Login to your Yesmeal Account via Merchant APP   Step 2 On the menu below, click "Orders" and then click on a specific order to enter the order details interface   Step 3 Click on "Points Redeemed" to check the Merchant P...

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  • How do I check the distribution of my Merchant Points?

    Operating Procedures: Login to Merchant's Portal > Payments > Points Summary   You can check the distribution of Merchant Points through the following procedures: Step 1 Login to your Merchant Portal   Step 2 On the left sidebar menu, click "Payments" and followed by "Points Summary" to check on the details   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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Pricing, Payment and Refund

  • How do I process a refund after completed the order?

    If you would like to perform a refund for a completed order in Yesmeal Merchant APP, please refer to the following steps.   Step 1 Click "Order List" to search for completed orders Step 2 Select the date on which the order has been picked up/delivered Step 3 Click the order to view the order details Step 4 Scroll down to browse the order details, then click "Refund" at the bottom right Step 5 Check the box of the item(s) that need to be refunded and click "Next"   Step 6 Select the "Refund amount" and fill in "Refund reason" for the product, click "Submit" to confirm the refund Step 7 Click "Send" to send a refund notificat...

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Technical Support

  • Where can I get help , if I encounter problem with Web Portal / Merchant App?

    (Web Portal) Operating Procedures: Log in to Merchant Portal > Help & Support > Submit a request   Follow this guide to submit your help request in a few minutes: Step 1Log in to your Merchant Portal Step 2 Click "Help & Support" from the Web Portal menu   Step 3 You will be redirected to our Help Center page and then click "Submit a request" on top of the page   Step 4 Fill in the relevant information   Step 5 Click "Submit"   (Yesmeal Merchant 2.0 App) Operating Procedures: Log in to App > Help > Submit a request   Follow this guide to submit your help request in a few minutes: Step 1Click "Help"   Step 2You will be redire...

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  • Where can I check my payout history?

    Operating Procedures: Login to Merchant's Portal > Payments > Payout History   You can check your payout history according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click "Payments" and followed by "Payout History"   Step 3 Fill in the desired time period, click on "Filter" to proceed with the checking. If you want to download the report , proceed to "Download Report"   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • Change or Reset Your Merchant Password

    You can reset your merchant account password according to the following procedures: Step 1 Open the web browser, enter the website URL (https://merchant.yesmeal.com/web/merch/#/login), and log in to Yesmeal   Step 2 Enter the User Name and click "Next"   Step 3 Click "Forgot your password"   Step 4 Enter your account login phone number, then click "Get Code" to obtain the verification code  Note: If your mobile phone cannot receive the verification code for a long time, please contact us：support@yesmeal.com   Step 5 After receiving the verification code, fill in the blank space and click "Next" to continue   Step 6 Fill in a...

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  • How do I troubleshoot Yesmeal Website?

    You can reach us anytime at Help Center and tell us with the problems, you may also give us some valuable feedback or suggestions. We are grateful as these suggestions will help to advance our platform.

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Report Related

  • What does the data (Boxes 5a-5l ) showed in the report of Yesmeal 1099-K stand for?

    In the report of 1099-K, the boxes (5a–5l) showed the gross amount of payment/ third party network transactions received for each month of the calendar year     If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • What does the data (Box3 Number of payment transactions) showed in the report of Yesmeal 1099-K stand for?

    In the report of 1099-K, the box (3) showed the number of payment transactions (not including refund transactions) processed via payment card/third party network     If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • Where can I check my current sales?

    Operating Procedures: Login to Merchant's Portal > Payments > Current Sales   You can download account report according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click "Payments" and enter the page of "Current Sales", the sales and the details will be shown. You may also download the files by clicking the "Download" button located on the right   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to download account report?

    Operating Procedures: Login to Merchant's Portal > Payments > Previous Payout   You can download account report according to the following procedures: Step 1 Login to your Merchant Portal   Step 2 Click "Payments" and followed by "Previous Payout"   Step 3 Click on the calendar below "Select Date" to set the period of desired report   Step 4 Click "Download options" and choose "Transaction Report" to download your report   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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Others

  • How to delete Merchant App Account?

    Account Deletion Notice: Once the account is deleted, you will no longer be able to log in and use this account to manage the store, but it will not affect the business status of the store. Please note that the deletion of the account will not affect the daily operation of your store as the other management accounts can continue to operate the store. (Currently, only iOS version supports the function of deleting accounts)   Operating Procedures: Main Interface > Menu > Delete Account   Follow this guide to delete Merchant App Account: Step 1 Click "Menu" button located on the top left of the main interface   Step 2 Click "Delete...

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  • How is the revenue on the platform settled? How often is it settled?

    Yesmeal performs weekly settlement for each online payment, and initiates remittance based on the ACH bank information provided by the merchant. The weekly settlement cycle is Monday to Sunday. After the settlement, Yesmeal will initiate bank transfer before next Wednesday.   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How to check California's Sales Tax?

    If Merchants want to apply sales tax on the orders, kindly refer to the link below: https://www.cdtfa.ca.gov/taxes-and-fees/rates.aspx If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How can I Report the Tax to the Government?

    Yesmeal will collect the sales tax on behalf according to the sales tax settings applied by the merchant. We will deposit the sales tax collected to the merchant along with the payout of the sales. Merchant will be the entity to report the sales tax to their local government complied with local tax policies.   If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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  • How can I receive a replacement tablet?

    ** For existing merchants using tablets provided by Yesmeal, we will provide support if you have any issues with your tablet. ** If the merchant's tablet cannot be charged, damaged, etc., please feel free to submit your request to the Customer Care Team through the Help Center, and we will contact you as soon as possible. Kindly include the following: Your store name Store address Specific issue with the tablet Upon receipt of your request, the Customer Care Team will send you a detailed guide on how to inspect or replace your tablet.

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