How do I check and approve the refund requests at Merchant Portal?

Operating Procedures:

Log in to Merchant's Portal > Order

You can check and approve the refund requests at Merchant Portal according to the following procedures:

Step 1

Log in to Merchant Portal

Step 2

Under “Order” page, Merchants will receive a pop-up notification regarding a new refund request to take action on

Step 3

Click "REFUNDING" tab at the top and click "REFUND DETAIL" at the lower left corner of the order

Step 4

"REFUND DETAIL" will indicate the item needed for refund along with reasons for a refund requested by the Customer

Step 5

After clicking "ACCEPT", decide the percentage (%) of the price of the item to be refunded to Customers based on the reasons provided. Lastly, click "CONFIRM" to approve the refund

If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.