Merchant Points will be issued after the verification of AI. If AI disqualified the review, Merchant Points will not be issued to said Customer. Merchant can prevent reviews that indicate misinformation to be shown on APP via Merchant Portal. However, the Merchant Points issued will not be withdrawable or transferable. Reviews that are failed by verification of AI will not be displayed on the page, but are visible to Merchant only in Merchant Portal.
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.