The maximum number of Merchant Points that can be used in each order is not exceeding to the total price of the items. The points are not allowed to offset the service fee or utensils. For example, the total price of the order is $100, and the items only cost $80. Therefore, the maximum of points that can be redeemed is equivalent to $80 only.
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.