How can I reply to customers' reviews?

Operating Procedures:

Login to Merchant's Portal > Reviews > Reply Reviews

You can reply to customers' reviews according to the following procedures:

Step 1

Login to your Merchant Portal

Step 2

Click "Reviews" located on the left

Step 3

Scroll down to select the review and click "REPLY" on the right

Step 4

You may type the reply in the column located at the bottom right, and click "SEND" to complete

If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.