Login to Merchant's Portal > Reviews > Reply Reviews
You can reply to customers' reviews according to the following procedures:
Login to your Merchant Portal
Click "Reviews" located on the left
Scroll down to select the review and click "REPLY" on the right
You may type the reply in the column located at the bottom right, and click "SEND" to complete
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.