How to setup my delivery area?

Operating Procedures:

Log in to Merchant's Portal > Store Settings > Delivery Area

You can set up your delivery area according to the following procedures:

Step 1

Log in to your Merchant Portal

Notes: Merchants must adjust their order type in Store Settings - Business Setting - Order Setting to provide "Delivery" service only or "Both" pickup and delivery service beforehand.

Step 2

Click "Store Setting" followed by "Delivery Area"

Setting up delivery area

Step 3: Set the delivery area
By clicking the "Add" button at the upper right corner, Merchants can choose to add the delivery area by entering the Zip codes, City, Circle or drawing the Polygon of the delivery area on the given map 

Method (1): Zip Codes

Enter your restaurant's zip code and click "Save"

Method (2): City

Enter and select your restaurant's city from the list, then click "Save"

Method (3): Circle

Enter and select your restaurant's address from the list, then click "Save"

Method (4): Polygon

You can drag the point to set up the area, then choose "Include" or "Exclude"

• Include: The area inside is the delivery area
• Exclude: The area inside is the non-delivery area

Step 4: Set the Minimum Order Amount for Delivery

Enter the minimum amount per order that is required for delivery service to be provided

Step 5: Set Free Delivery On Orders Over $ Amount

Enter the amount per order($) that will be eligible for free delivery here

Step 6: Set the Delivery Fee

Enter the amount of the Delivery Fee that will be charged to the customer, if the delivery fee needs to be processed with tax, please check the box under "Taxable"

Step 7: Set Delivery Hour

Select the preferred Delivery Day, Delivery Opening Time, Closing Time, and Cut-off hours*. If you would like to set multiple delivery hours within a day, please click the "Add" button to create another delivery time.
Notes: Order Cut-off hours: After setting the order cut-off hours, the order will be cut-off X hours before the end of the delivery time. For example, if Monday’s delivery time is 14:00-15:00, and Merchant wants customers to order at 21:00 the day before, then the cut-off hour will be 18:00

Step 8: Save the settings

After completing editing, click "Save" to enable the delivery area

If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.