How to cancel an order that is in progress?

Operating Procedures:

Log in to Merchant's Portal > Orders > Merchant Web > Preparing

You can cancel an in progress order according to the following procedures:

Step 1

Log in to your Merchant Portal

Step 2

Click "Orders" followed by "Merchant Web", then search for the order that needs to be canceled in "Preparing"

Step 3
Click on "Cancel" at the lower right corner of said order

Step 4
Tick the box that is beside "Food Name" to select all items in the order

Step 5
Choose the reason for canceling the order such as "Sold Out" or "Too Busy", or Merchants can fill in other reasons in the empty box below
Note: The reason for cancellation will appear in the customer's order details

Step 6
Click on "Submit" at the upper left corner

Step 7
Click "Submit" on the pop-out message to successfully cancel the order

If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.