Log in to Merchant's Portal > Orders > Merchant Web > Preparing
You can cancel an in progress order according to the following procedures:
Log in to your Merchant Portal
Click "Orders" followed by "Merchant Web", then search for the order that needs to be canceled in "Preparing"
Click on "Cancel" at the lower right corner of said order
Tick the box that is beside "Food Name" to select all items in the order
Choose the reason for canceling the order such as "Sold Out" or "Too Busy", or Merchants can fill in other reasons in the empty box below
Note: The reason for cancellation will appear in the customer's order details
Click on "Submit" at the upper left corner
Click "Submit" on the pop-out message to successfully cancel the order
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.