How do I cancel my order?

There are 2 situations if you want to cancel your order.

1. Before the Merchant accepts your order, you can cancel your order without any surcharges. Please follow steps below for you to cancel your order:

Step 1

At the main interface of APP, click "Account" and followed by "Live Order"

Step 2

Find the order that you want to cancel and click "Modify" on it

Step 3

"Tick" on the order that you would like to cancel and click on "Confirm" to ensure that you need to cancel the order

Step 4

Click "Cancel Item(s)" to complete the cancellation

2. After the Merchant has accepted your order, you may be charged a penalty fee which is set by the Merchant for canceling said order, ranging from 0~100% based on the order's total amount. As Merchant will prepare your order after accepting, the penalty is to prevent any informal cancellation.

If you have a unique situation requiring you to cancel the order, please contact the merchant directly through the in-app IM, they may cancel the order for you without any surcharges.

If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.