My order was missing an item / incorrect order

To provide a solution to your issue faster, we recommend customers to check if the order is correct in advance.
If there is an issue, there are two solutions provided:

Solution 1

Step 1
Click on "Account" and followed by "Past Order"

Step 2

Click "Refund" located below

Step 3

Tick on the items that request for refund and click "Next"

Step 4

Fill in the Refund Reasons, Description, Upload Image and the percentage of Refund, then click on "Submit"
P/S: If "others" is chosen, customers must fill remarks

Solution 2

Step 1

Click on "Account" and followed by "Past Order"

Step 2

Click "Past Order",  and click to view order details

Step 3

Click the Message Icon located at top right to communicate with the Merchant

If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.