Why can't I receive the reminder SMS of my order?

Article author
Support Team
  • Updated

1. The SMS as an order's reminder will be sent to the phone number entered on the corresponding order, please check whether the phone number entered is correct when placing the order.



2. Check if the switch to receive SMS notifications is turned on

Operating Procedures:

Account > Setting > Notifications > SMS


You can download reports of an account according to the following procedures:

Step 1

Click "Account" and followed by "Setting"



Step 2

Click "Notifications"



Step 3

Click the switch next to "SMS" to turn it on


3. If you still can't receive said SMS after turning the switch on, please try replying START to +1(650)405-0328


If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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