How to send IM to a customer by using ECRM (customer management system)?

Operating Procedures:

Login to Merchant's Portal > Customers > Select Customer > Send Message

You can send messages to a customer according to the following procedures:

Step 1

Login to Merchant Portal

Step 2

Click "Customers" and search the customer using "Search" bar

Step 3

Click "Message" icon located at the right of customer's details

Step 4

Type in the message and click "Send" icon at the right of the textbox to send the message. Once completed, you may click "Sure" to leave the chatbox

If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.