How to send IM to a customer by using ECRM (customer management system)?

Article author
Support Team
  • Updated

Operating Procedures:

Login to Merchant's Portal > Customers > Select Customer > Send Message


You can send messages to a customer according to the following procedures:

Step 1

Login to Merchant Portal


Step 2

Click "Customers" and search the customer using "Search" bar



Step 3

Click "Message" icon located at the right of customer's details



Step 4

Type in the message and click "Send" icon at the right of the textbox to send the message. Once completed, you may click "Sure" to leave the chatbox



If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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