Login to Merchant's Portal > Customers > Select Customer > Send Message
You can send messages to a customer according to the following procedures:
Login to Merchant Portal
Click "Customers" and search the customer using "Search" bar
Click "Message" icon located at the right of customer's details
Type in the message and click "Send" icon at the right of the textbox to send the message. Once completed, you may click "Sure" to leave the chatbox
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.