How to cancel a customer's current order？(Tablet)

If the merchant is unable to complete the accepted order due to unexpected circumstances, you can refer to the following steps to operate in the Yesmeal Merchant APP.

Step 1

Click "Preparing" on the left and click on the order being prepared to view details

Step 2

Confirm the order details, then click "Cancel" to proceed

Step 3

Click "Select All" and followed by "Next"

Step 4

You can choose the reason for canceling the order, or click "Other" to enter, then click "Next"

Step 5

Click "Confirm Cancel" to confirm the cancellation of this order

If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.