If you would like to perform a refund for a completed order in Yesmeal Merchant APP, please refer to the following steps.
Click "Order List" to search for completed orders
Select the date on which the order has been picked up/delivered
Click the order to view the order details
Scroll down to browse the order details, then click "Refund" at the bottom right
Check the box of the item(s) that need to be refunded and click "Next"
Select the "Refund amount" and fill in "Refund reason" for the product, click "Submit" to confirm the refund
Click "Send" to send a refund notification to the customer through Instant Message (IM)
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.