How do I process a refund after completed the order?

If you would like to perform a refund for a completed order in Yesmeal Merchant APP, please refer to the following steps.

Step 1

Click "Order List" to search for completed orders

Step 2

Select the date on which the order has been picked up/delivered

Step 3

Click the order to view the order details

Step 4

Scroll down to browse the order details, then click "Refund" at the bottom right

Step 5

Check the box of the item(s) that need to be refunded and click "Next"

Step 6

Select the "Refund amount" and fill in "Refund reason" for the product, click "Submit" to confirm the refund

Step 7

Click "Send" to send a refund notification to the customer through Instant Message (IM)

If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.