Why can't I use the coupon on the checkout page?

Article author
Support Team
  • Updated

If the coupon cannot be used on the checkout page, it means that the order does not meet the conditions for using the coupon.


You can refer to the following steps to check the coupon usage conditions

Step 1
On the main interface of the APP, click "Account" in the lower right corner



Step 2

Click "Coupons"



Step 3

Select the corresponding store and click "Coupon"



Step 4

After selecting the corresponding store, click "Details" to view the usage rules



If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.

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