How to use the iOS Merchant App to verify self-pickup orders?

When the meal preparation is completed and the customer comes to pick up the meal, the iOS version Merchant APP can use three methods to verify the order

Method (1): Verify Pickup code

Once the order is in "Ready" status, the meal pick-up code will appear to the left of the customer's name, verify the pick-up code of the order with the customer to complete the order pick-up.

Method (2): Code input

Step 1

Once the order is in "Ready" status, click the "Input" button above

Step 2

Enter the "Pickup code" provided by the customer

Step 3

Once the code is verified, it will jump to the order details interface

Step 4

After confirming that the order is correct, click "Complete" and then "Confirm" to complete the order

Method (3): Scan QR Code

Step 1

Once the order is in "Ready" status, click the "Scan" button above

Step 2

Scan the "QR code" provided by the customer

Step 3

Once the QR code is verified, it will jump to the order details interface

Step 4

After confirming that the order is correct, click "Complete" and then "Confirm" to complete the order

If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.