1) Cashback can be converted into Yes points, which can be used to offset cash when making purchases within the platform. Once converted into Yes points, it cannot be reversed and cannot be withdrawn. Yes points do not expire and can be used for consumption at any time.
2) You can use Yes points for shopping and consumption within the platform. In the case of order cancellations or product issues resulting in refunds, the refund amount will be returned through the original payment method. Please refer to the refund policy for more details on refund processes.
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.